Effective Date: March 1, 2025 · Last Updated: April 10, 2026
This Privacy Policy explains how Deed Hero (“Deed Hero,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit deedhero.com, submit forms, communicate with us, sign up for text messages, email us, call us, or otherwise use our services (collectively, the “Services”).
1. Information We Collect
We may collect the following categories of personal information, depending on how you interact with us:
A. Information You Provide Directly
- name
- email address
- phone number
- mailing address
- business name
- job title
- appointment or scheduling details
- communications preferences
- information submitted through forms, surveys, chats, applications, or support requests
- documents, messages, recordings, and other information you choose to provide
B. Information Collected Automatically
When you use the Services, we may automatically collect:
- IP address
- browser type and version
- device identifiers
- operating system
- pages viewed
- referring URLs
- dates and times of access
- clicks, session activity, and usage data
- cookie and similar technology data
C. Information from Communications
If you call, text, email, or otherwise communicate with us, we may keep records of those communications, including contact details, message content, call recordings where permitted by law, timestamps, delivery information, consent records, and communication preferences.
D. Information from Third Parties
We may receive information from service providers, analytics vendors, advertising partners, CRM or messaging platforms, identity verification providers, referral sources, publicly available sources, and other third parties consistent with applicable law.
2. How We Use Personal Information
We may use personal information to:
- provide, operate, maintain, and improve the Services;
- respond to inquiries and fulfill requests;
- communicate with you by phone, text, and email;
- schedule appointments, send reminders, and provide updates;
- personalize your experience;
- process transactions and maintain business records;
- detect, prevent, and investigate fraud, security incidents, and unlawful activity;
- maintain suppression lists and communication preferences;
- comply with legal obligations and enforce our agreements;
- market our services where permitted by law and in accordance with your preferences; and
- protect the rights, safety, and property of Deed Hero, our users, and others.
3. Text Messaging, Calling, and Email Privacy Disclosures
A. SMS and MMS Messaging
If you opt in to receive text messages from us, we may use your mobile number to send conversational, transactional, informational, and, where permitted and consented to, promotional messages.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.
We use mobile numbers and related consent records to administer our messaging program, provide requested communications, maintain opt-out lists, comply with legal obligations, and document consent.
B. Calling
If you provide your phone number, we may call you regarding your request, our relationship with you, appointments, service updates, support, and, where permitted and properly consented to, marketing. Calls may be recorded where permitted by law for quality assurance, training, compliance, and recordkeeping.
C. Email
If you provide your email address, we may send service-related, transactional, and, where permitted, marketing emails. You may unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us.
D. No Sale of SMS Consent Data
We do not sell, rent, or share your mobile number, SMS consent, or related opt-in data with third parties or affiliates for their own marketing or promotional purposes. We may share this information with vendors or service providers that help us deliver messages, maintain records, provide customer support, or operate our business, subject to appropriate confidentiality and data protection obligations.
4. Legal Bases for Processing
If and to the extent applicable under laws such as the GDPR or similar laws, we process personal information based on one or more of the following legal bases:
- your consent;
- performance of a contract or steps at your request before entering a contract;
- compliance with legal obligations; and
- our legitimate interests, such as operating, securing, and improving our business and Services, except where overridden by your rights.
5. Cookies and Similar Technologies
We may use cookies, pixels, web beacons, SDKs, and similar technologies to remember preferences, analyze traffic, improve site functionality, and support advertising or remarketing where permitted.
You may be able to control cookies through your browser settings. Blocking some cookies may affect site functionality.
6. How We Share Personal Information
We may disclose personal information to:
- service providers and vendors that support hosting, analytics, CRM, communications, customer service, security, scheduling, payment processing, and similar operations;
- professional advisors such as lawyers, accountants, insurers, and auditors;
- government authorities, regulators, law enforcement, or other parties where required by law or legal process;
- parties involved in a merger, acquisition, financing, asset sale, bankruptcy, or similar transaction; and
- other parties with your direction or consent.
We do not sell your personal information for money. We do not share your mobile number or SMS consent with third parties for their own marketing purposes.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, maintain business and consent records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of data, the sensitivity of the data, the purpose of collection, and legal requirements.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, portability, or restriction, and the right to opt out of certain processing or marketing communications.
You may also:
- opt out of marketing emails by clicking unsubscribe;
- opt out of text messages by replying STOP;
- request information about our data practices by contacting us at jazmine@deedhero.com.
We will not discriminate against you for exercising privacy rights as provided by applicable law.
10. State Privacy Disclosures
Residents of certain U.S. states, such as California and others with comprehensive privacy laws, may have additional rights. If those laws apply to Deed Hero, you may need supplemental state-specific disclosures addressing:
- categories of personal information collected and disclosed;
- sensitive personal information, if any;
- categories of recipients;
- retention criteria;
- rights to know, access, delete, correct, or opt out; and
- methods for submitting requests and appeals.
11. Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.
12. International Data Transfers
If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. Those countries may have data protection laws different from those in your jurisdiction.
13. Third-Party Websites
The Services may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third parties. Review their privacy policies before providing information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last Updated” date. Your continued use of the Services after changes become effective is subject to the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
Chuco REI Holdings, LLC
5981 N Mesa St Unit 920212, El Paso, TX 79902
Email: david@deedhero.com
Privacy Email: jazmine@deedhero.com
Phone: 972-841-6656